elonbet's Privacy Policy

elonbet is an online betting and casino platform operating for users in Bangladesh. When you open an account on elonbet, play, deposit or withdraw, or contact our support centre, some of your personal information comes to us.

This privacy policy will tell you — what kind of information that is, why it is collected, how long it is kept, and what rights you have. Reading this policy together with our Terms and Conditions will give you the full picture.

Please read this policy carefully before using elonbet's services. By using the services, you are considered to have agreed to all the terms of this policy. If you have any questions, please contact our support team directly.

2.4 Support Communication Information

When you contact the support team via live chat or email, the content of that conversation is recorded. This is used to improve the quality of future support and to resolve disputes.

elonbet uses your information only for specific and lawful purposes. These include:

• Account management: Registration, login, password recovery, and account verification.
• Processing transactions: Accepting deposits and processing withdrawals (bKash, Nagad, Rocket).
• Ensuring security: Preventing unauthorised access, fraud, and multiple accounts.
• Service improvement: Identifying technical issues to improve site performance.
• Communication: Sending important account-related notifications.
• Meeting legal obligations: Keeping records required to comply with applicable laws.

We never sell or rent your information to third parties without your consent.

4.3 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may limit some features of the site, such as staying logged in or completing payment processes.

elonbet may share limited information with trusted third parties in certain specific circumstances:

• Payment processors: Necessary transaction information is exchanged with the bKash, Nagad, and Rocket platforms to complete deposits and withdrawals.
• Technology service providers: Contracted companies for server hosting, cybersecurity, and analytics operate under our instructions and cannot use your information independently.
• Legal authorities: Required information may be provided under a court order or applicable legal process.
• Fraud prevention: Limited information may be shared with fraud detection services to protect account security.

Outside the circumstances described above, your information is not disclosed to any third party.

6.2 Security Measures

elonbet uses multiple layers of security to keep your information protected:

• SSL (Secure Socket Layer) encryption — applied to all data transfers.
• Passwords stored using one-way hashing — no staff member can view your password.
• Two-factor verification (OTP) — for sensitive actions.
• Regular security audits and server monitoring.

There is no method of transmitting information over the internet that is 100% secure, but we work to ensure the highest level of protection in line with industry standards.

As an elonbet user, you have the following rights:

• Right to know: If you want to know what information we hold about you, you can submit a request through the support team.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this right is limited in the case of legal records.
• Right to opt out of marketing communications: If you do not wish to receive promotional messages, you can unsubscribe at any time.
• Right to data portability: You can request that your information be provided in a commonly readable format.

To exercise these rights, contact our 24/7 live chat or email support.

elonbet strictly does not provide services to anyone under the age of 21. Age is verified at registration and no information is knowingly collected from minors.

If for any reason someone under 21 has opened an account, please bring it to our attention and that account will be closed and the collected information deleted. To learn more about our commitment to responsible gambling, please read our Responsible Gaming page.

This privacy policy may be changed as elonbet's services expand or when legally required. A notification will be sent to the registered email or mobile number before any significant change.

A revised policy takes effect from the date it is published. Continuing to use the services will be taken as consent to the new policy. The date of the most recent policy will always be shown at the top of this page.

For any questions or concerns, you may find answers on our FAQ page, or contact the support team directly.

To submit any privacy-related request or complaint, contact our support team:

• Live Chat: Available 24/7 in Bangla and English.
• Email: [email protected]

Our support team generally replies to your message as quickly as possible.